The term ‘Pickwell Studios’ or ‘us’ or ‘we’ refers to the owner of the website whose place of business is C/O Pickwell Studios, 3 Coulstock Road, Burgess Hill, RH15 9XH. The term ‘you’ or ‘your’ refers to the user or viewer of our website.
We will take all reasonable care to assure that our details, descriptions and the prices of our products on the website are correct.
Each product purchased is sold subject to its product description. We do our upmost to provide you with the very best images and product descriptions but unfortunately we cannot always guarantee that the colours and detail in the website images are 100% accurate representations of the product. The size also in some cases might be approximate.
We hold a limited amount of stock due to the time and costs involved in our handmade products and cannot always guarantee that every item is available at the point of purchase. Most of our products are made to order and can take around 4-6 weeks to complete. However, if, you have an urgent order we will make every effort to meet your requirements. If this is the case, please contact us before ordering to check our current lead-time for the items you wish to purchase.
Your order is an offer to buy from us, please check your order carefully to ensure it is correct. Please supply us with all necessary information relating to the goods you order within a sufficient time to enable us to perform this contract.
A binding legal contract will not come into existence between us until the point when we accept your order by dispatching the goods. This means that until that happens we may decline to supply the goods to you, for example due to unavailability. Nothing else that we do or say will amount to acceptance of your offer.
If any products are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full credit card refund if your credit card has been debited.
All prices shown on this website are in uk pounds (£). These prices include VAT but exclude delivery costs – this will be added to the total amount due. We accept payment via Paypal or bank transfer. For bank transfers please contact us on 01444 882 022 or email us at firstname.lastname@example.org We do not keep any Payment information. All payment information is passed securely onto Paypal where all payments are processed.
If a product has been incorrectly priced, we reserve the right to supply the product only at the correct price. If we become aware after you place your order that a price is wrong, we will give you the option of re-ordering the item at the correct price or cancelling your order.
This website and its contents are owned by Pickwell Studios. Any use of the website or its contents including copying and storing images without prior permission for commercial purposes is prohibited. Property (i.e Ownership) of the goods shall not pass to you before we have received cleared payment for the goods.
Pickwell Studios total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Pickwell Studios to the customer.
What information we collect
Information about your computer and about your visits to and use of this website (including your ip address, geographical location, browser type, referral source, length of visit and number of page views). Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including your name, address, email address and payment details).
Information that you provide to us for the purpose of registering with us.
Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
Any other information that you choose to send to us.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Send to you goods purchased via the website, and supply to you services purchased via the website.
Send statements and invoices to you, and collect payments from you.
Send you general (non-marketing) commercial communications including order and payment status updates.
Send to you marketing communications (relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
Deal with enquiries and complaints made by or about you relating to the website.
No card details are held on our site or seen by anyone at Pickwell Studios.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small piece of information sent by a website that is saved on your hard drive by your computer browser. It enables the sites or service providers systems to recognise your browser, capture and remember certain information in order to interact with you, improve and personalise your experience.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to C/O Pickwell Studios, 3 Coulstock Road, Burgess Hill, RH15 9XH.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
If you have any queries relating to our terms and conditions, before placing an order, please do not hesitate to contact us on 07889 176 304 Monday-Friday 9am-5pm GMT. All calls will be charged at standard rate. Alternatively, you can email us at firstname.lastname@example.org
These terms and conditions and your use of our website are governed by english law and you agree to submit to the non-exclusive jurisdiction of the english court, this does not affect your statutory rights.
This website and its content is copyright of Pickwell Studios – Pickwell Studios 2015. All rights reserved. Bespoke Homeware & Accessories