Standard Delivery within the UK.
This guarantees next day delivery in the uk (if the product is in stock) providing your order is received and processed by us before 12 noon. This service is £10.00.
Postage is variable dependant upon location and weight of items ordered. Please contact us for a quotation. Cushion pad inserts are not supplied with overseas orders to reduce bulk and weight.
Orders are sent using Royal Mail’s First Class Recorded delivery service and require a signature to acknowledge receipt.
Please note most of our products are made to order therefore it takes a little longer due to the labour and costs involved in making them and we only hold a limited amount of stock.
We aim to deliver your product(s) within 4-6 weeks, however,if the items you have ordered are in stock we will dispatch them within 5 working days. We will send you a confirmation email once you’ve placed an order, telling you how long your order is expected to take.
If you are in a hurry then please do not hesitate to contact us and we will try to get your order to you as soon as possible, if you place an order out of hours or at a weekend we will contact you on the next working day. If no-one is in to receive goods a card will be left with a phone number to rearrange delivery. Please note that if no redelivery is organised the package will be returned to ourselves a week later and we will need to recharge you to send it out again.
All delivery dates are estimates, we cannot guarantee specific deadlines. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries.
Saturday, Sundays and all Bank holidays are classed as non working days. Unfortunately we do not deliver to PO boxes.
On rare occasions factors such as unusual weather conditions will affect the time scale of your dispatch and delivery.
IMPORTANT Please be aware that once goods have been accepted and signed for you are responsible for them.
If you wish to cancel an order, please contact us by email email@example.com or call us on 07889 176 304 as soon as possible. Unfortunately, we cannot be held responsible for orders that have already been sent out. Refunds will only be processed once the product(s) in question have been returned to us and checked.
We endeavor to provide you with the best quality products handmade to the highest standard and truly wish you will be pleased with the item you have ordered from our website. However, if for any reason you are not, please inform us at firstname.lastname@example.org and we will send you a return/ exchanges form. We usually answer emails within two working days. Return the product(s) within 7 working days in its original condition along with the completed return/exchanges form to:
C/O Pickwell Studios, 3 Coulstock Road, Burgess Hill, RH15 9XH.
For your own protection, you are strongly advised to obtain proof of posting, when returning goods, whatever the reason for the return. Goods that are returned to us but are lost during transit remain your responsibility. A proof of posting will assist you in tracking any parcel which is reported as lost, damaged, mislayed or otherwise undelivered/undeliverable. if returns do not arrive we cannot process your refund.
Returns and re-delivery of goods is at your expense.
We regret that we are unable to issue refunds and exchanges for the following: